Sales Order
Definition
A confirmation document sent to a customer after they accept a quote, before delivery and invoicing. HelloBooks converts quotes to sales orders to invoices in a seamless workflow.
Related Terms in Invoicing & Sales
Aging Report
A report that groups unpaid invoices (accounts receivable) or bills (accounts payable) by how long they have been outstanding — typically 0–30, 31–60, 61–90, and 90+ day buckets. It highlights overdue balances and collection risk. HelloBooks generates AR and AP aging reports in real time with automated payment reminders.
Dunning
The structured sequence of reminders sent to a customer with an overdue balance, escalating in tone and channel over time. Automating dunning is one of the most reliable ways to reduce days sales outstanding.
Collections
The process of pursuing payment on overdue invoices, from reminders and statements through payment plans to legal action or external agencies. Effective collections depend on accurate aging data and a consistent escalation policy.
Credit Memo
A document issued to reduce the amount a customer owes, used for returns, overcharges, agreed discounts or service failures. It can offset a future invoice or support a refund, and in VAT and GST systems it also adjusts the tax reported.
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