Accounting software for medical clinics in UAE, with insurance receivables under control

Clinics earn from two payers for the same visit, so revenue and receivables are split by payer. HelloBooks gives clinics a healthcare layout you can rename.

• Consultation, procedure, laboratory and radiology income
• Receivables by insurer or third-party administrator, and patient co-payments
• Claim rejections and write-offs, kept apart from discounts
• Doctor revenue share payable and visiting consultant fees
• Medical consumables, licensed equipment maintenance and malpractice insurance

The UAE Government’s sector guidance lists preventive healthcare, including vaccinations, and treatment-focused medical services as zero-rated. Elective or cosmetic services that are neither preventive nor treating a condition are standard-rated at 5%. A clinic offering both general practice and aesthetic procedures therefore needs a treatment code on each service.

Because the zero rate is not an exemption, input VAT on rent, equipment and consumables used for zero-rated services is generally recoverable. That makes accurate coding worth real money. HelloBooks sets the treatment per service item, and the agent applies it when it drafts invoices. Borderline procedures should be checked with a tax agent.

Upload an insurer’s remittance advice and the agent matches each paid claim to the open invoice, posts short payments and flags rejections with the reason code. Consumable invoices from medical suppliers, in Arabic or English, are read and posted. At month end it drafts the doctor revenue-share statement: fees collected per doctor, the agreed percentage and the amount payable.

Ask “how much does each insurer owe us over 90 days?” or “what were our cosmetic sales this quarter?” The practice manager still decides which rejections to resubmit, and doctors’ statements are approved before payment.

Insurer ageing, rejection rate by insurer, revenue per doctor and consumables as a share of revenue tell owners most of what they need. A clinic with AED 310,000 of claims submitted in a month and AED 18,600 rejected has a 6% rejection rate; a rising trend usually points to coding or pre-approval problems.

Revenue-share formulas, service catalogues with VAT codes and invoice layouts for insurers can be configured for you. Book at /book-a-demo or email hello@hellobooks.ai.