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Privacy Policy

Effective Date: May 7, 2025

This Privacy Policy (“Policy”) applies to all users of Meru Technosoft’s website at https://merutechnosoft.com (including all subdomains) (the “Site”). It explains what information we collect, why we collect it, and how we use and share it. By accessing or using the Site, you agree to this Policy.

1. Who We Are

“We,” “Us,” and “Our” refer to Meru Technosoft. “You,” “Your,” and “User” refer to any person or organization using the Site.

Representatives: Rushabh Shah & Harnish Shah

Contact: [email protected]

2. Information You Provide

  • Account Signup: When you register, we collect your name, email address, password, phone number, and any other information you choose to provide.
  • Communications: If you contact us via email or chat, we store the content of your messages and any attachments to respond to your inquiries.
  • Payment & Billing: If you purchase services, we collect billing information you submit (e.g. billing address). We do not store full payment card data; see Section 9.

3. Information Collected Automatically

  • Log & Device Data: IP address, browser type, operating system, referring/exit pages, date/time stamps.
  • Cookies & Tracking: We use cookies, pixel tags, and similar technologies to improve the Site. See our Cookie Policy.
  • Geo‑Location: Approximate location derived from your IP address to personalize content.

4. How We Use Your Information

We process your data for these purposes, based on contractual necessity, consent, or our legitimate interests:

  • To create and manage your account
  • To provide, maintain, and improve our Site and services
  • To communicate with you (e.g. support, billing, updates)
  • To send marketing and promotional materials (with your consent)
  • To comply with legal obligations and protect our rights

5. Sharing Your Information

We may share data with third parties who help us deliver and support the Site.

  • Billing & Payments: Stripe or Razorpay
  • Analytics: Google Analytics
  • Hosting & Infrastructure: AWS
  • AI Infrastructure: OpenAI

We also disclose information when required by law, to protect legal rights, or in connection with a business transfer (e.g. merger).

6. Cookies

Cookies are small text files stored on your device. We use them to recognize you, maintain your session, and improve usability. You can disable cookies in your browser settings but some Site features may not function properly.

7. Children’s Privacy

Our Site is not directed to anyone under 18. We do not knowingly collect data from minors. If we learn we have, we will delete it promptly.

8. Sensitive Data

We do not collect sensitive categories of personal data (e.g. health, race, religion, political opinions). Please do not submit such information.

9. Payment Information

All payment card data is handled directly by our payment processor . We do not store your full payment details.

10. Third‑Party Links

Our Site may link to external websites. We are not responsible for their privacy practices. Please read their policies before providing personal data.

11. Data Retention

We keep your personal data only as long as needed for the purposes listed above, unless a longer retention period is required or permitted by law.

12. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure. Use caution when transmitting sensitive information.

13. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Delete your data (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent where relied upon
    To exercise these rights, contact us at [email protected].

14. International Transfers

If you are located outside India, our processing may involve transfers to countries with different data protection laws. We take steps to ensure adequate safeguards.

15. SMS Messaging Program

We collect your mobile phone number to send you text messages via our messaging provider (e.g. Twilio).

  • You may receive messages about booking confirmations, offers, or alerts.
  • You provide explicit consent before receiving texts (e.g. via opt-in checkbox or messaging keyword).
  • Message frequency may vary. Standard message and data rates may apply.
  • Reply STOP or UNSUBSCRIBE at any time to opt out.
  • Reply HELP for assistance.
  • We will not share or sell your mobile number or opt-in consent data to third parties or affiliates for marketing purposes (except service providers required to send/support the messages).
  • You may view or remove your mobile number by contacting us.
  • All opt‑in data related to text messaging is strictly used for sending messages
    and is not shared or sold to any third parties outside of necessary service
    providers.

16. Policy Updates

We may update this Policy from time to time. We will post changes here with a revised “Effective Date.” Significant changes may also be notified via email or on the Site.