Accounting software for travel agencies in UAE, with every booking on the right VAT code

Travel agencies handle large sums that are mostly not theirs. HelloBooks separates gross bookings from the agency’s earnings.

• Ticket sales and amounts payable to airlines or consolidators
• Hotel and package bookings, and amounts payable to suppliers
• Service fees, commissions and markups earned by the agency
• Visa processing fees and government charges paid for customers
• Corporate customer receivables and supplier deposits

International passenger transport is zero-rated, and the UAE Government’s sector guidance lists domestic passenger transport, including flights within the UAE, as exempt. Hotel accommodation in the UAE is standard-rated at 5%, while a hotel abroad is generally outside the scope of UAE VAT because it relates to property outside the country.

Your own service fee is a separate supply and is usually standard-rated, whatever the ticket’s treatment. Whether you act as agent or principal for packages changes what you account for, so settle that with your tax agent and HelloBooks will apply it consistently.

Upload the consolidator’s statement and the agent matches each ticket to the customer invoice, separating fare, taxes and your fee. Hotel supplier invoices in USD or EUR are converted and posted. Corporate customers receive a monthly statement, and payments are matched from your bank statement upload.

Ask “how much commission did we earn on Umrah packages in Ramadan?” or “what do we owe the consolidator this fortnight?” You approve refunds and cancellations, and check credit notes before they are issued.

Owners watch earnings per product, supplier payables by due date, corporate receivables and unmatched refunds. Gross bookings of AED 1.6 million in a month may leave only AED 95,000 of commission and fees, and that is the figure to manage.

If you want invoice layouts that show fare and fee separately, AI rules for your consolidators or a corporate travel statement in your brand, contact hello@hellobooks.ai or book at /book-a-demo.