Email, SMS, or WhatsApp, auto on settle | HelloBooks POS Auto-dispatch on settle or manual button — one click via the existing Message Service. Customer keeps a digital copy; the store keeps the trees and the toner.
Email, SMS, or WhatsApp, auto on settle
Auto-dispatch on settle or manual button — one click via the existing Message Service. Customer keeps a digital copy; the store keeps the trees and the toner.
Part of HelloBooks POS · Operations
Paper receipts are an environmental, operational, and customer-experience cost. HelloBooks ships email / SMS / WhatsApp dispatch as a first-class settle path, reusing the canonical messaging.client.js so the same gateway powers POS receipts and back-office invoices.
Every detail, dialled in
Built for the till, validated against the canonical accounting engine — so every POS sale closes the books cleanly.
Three channels, one click
Pick the channel at customer-onboarding (or per-bill); the receipt PDF dispatches as soon as the bill settles. WhatsApp default in India; email default for B2B; SMS for older demographics.
- Email / SMS / WhatsApp
- Per-customer default
- Per-bill override
- Branded template per outlet
Auto-dispatch on settle
Configure auto-dispatch per outlet — the moment the bill settles, the receipt goes out. Manual button always available for the cashier to opt in or override.
- Per-outlet auto-dispatch toggle
- Manual button always present
- Retry on failure
- Delivery log per receipt
Paperless option
For customers who opt in to paperless, the printer never fires — just the digital dispatch. Every store can quantify paper saved per shift, paper saved per quarter.
- Paperless opt-in per customer
- No physical print on opt-in
- Per-store paper-saved metric
- Sustainability reporting
Why teams move off legacy tills
- Print every time
- Lost receipts = no warranty
- No customer opt-in
- Paper waste
- Digital + paper or digital only
- Receipt always retrievable
- Customer opt-in respected
- Sustainability metric
Questions, answered
Which messaging gateway does this use?
The same messaging.client.js that powers back-office invoices, payment reminders, and onboarding emails. One gateway across the platform.
What if the WhatsApp message fails?
We retry; on persistent failure we fall back to SMS or email (configurable). The customer always gets the receipt one way or another.
Is the receipt PDF or just text?
PDF for email and WhatsApp; SMS sends a short link to the PDF on a CDN.
Can the customer reply to the message?
Yes — replies route to the support inbox. WhatsApp Business API supports threaded conversation.
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