Serials and IMEI, every line | HelloBooks POS Electronics, jewellery, machinery — high-value items move with serial numbers. HelloBooks captures the serial on the line, prints it on the receipt, and ties it to warranty for after-sales lookup.
Serials and IMEI, every line
Electronics, jewellery, machinery — high-value items move with serial numbers. HelloBooks captures the serial on the line, prints it on the receipt, and ties it to warranty for after-sales lookup.
Part of HelloBooks POS · Inventory at POS
Serial tracking is non-negotiable for electronics, jewellery, and any after-sales-heavy category. HelloBooks builds it into the cart-add flow: scan the serial, the till picks the right unit out of inventory, and the customer walks out with a receipt that future-proofs warranty claims.
Every detail, dialled in
Built for the till, validated against the canonical accounting engine — so every POS sale closes the books cleanly.
Serial on every line
For serial-tracked items, cart-add prompts for the serial. Scan from the package or type it in — the till resolves to the exact stock unit and prints the serial on the receipt.
- Per-unit serial capture
- IMEI for phones
- Multi-serial per line for bulk
- Validates against stock
Warranty linkage
The bill is the source of truth for warranty. Customer service can look up by serial → bill → date → warranty period in seconds. Returns under warranty trigger the right RMA path.
- Serial → bill lookup
- Warranty period per item
- RMA flow integrated
- Exchange under warranty
Returns by serial
When a serialised item comes back, the till asks for the serial. The system finds the original sale, validates the warranty window, and applies the right return / exchange policy.
- Return-with-bill via serial
- Warranty validation
- Cross-outlet by default
- Exchange path supported
Why teams move off legacy tills
- Serial captured on a sheet of paper
- No warranty lookup
- Returns require manager involvement
- Lost serial = lost warranty
- Serial captured at cart-add
- Warranty lookup in seconds
- Returns flow handles serial
- Customer keeps the proof on receipt
Questions, answered
Which industries use this most?
Electronics (IMEI for phones), jewellery (hallmarking serial), machinery, watches, white goods. Anything with after-sales is a good fit.
What if the customer cannot find the serial?
Lookup by phone number → orders → item shows the serial. The customer does not need the receipt; they need the phone they bought it on.
Can I sell a serial-tracked item without a serial?
No — the cart-add blocks. Manager override is possible, but every override is audited.
Does this cover refurbished or warranty-replaced units?
Yes. A warranty replacement issues a new serial and ties it to the original sale, so future support is still resolvable.
Related POS features
Ready to automate your books?
Join 2,000+ businesses saving 20+ hours per month. Get started free — no credit card required.