Phone or scan the original bill | HelloBooks POS Scan the receipt or punch in the phone number; the original bill loads with every line. Pick lines to return — full or partial — and the engine posts a clean credit note or refund.
Phone or scan the original bill
Scan the receipt or punch in the phone number; the original bill loads with every line. Pick lines to return — full or partial — and the engine posts a clean credit note or refund.
Part of HelloBooks POS · Returns, exchange & loyalty
A receipt-based return should be a 30-second interaction. HelloBooks loads the original bill instantly via QR scan or phone lookup; the cashier picks the lines coming back; the engine routes to refund / credit note / store credit / exchange. No back-office detour.
Every detail, dialled in
Built for the till, validated against the canonical accounting engine — so every POS sale closes the books cleanly.
Receipt scan or phone lookup
Scan the QR on the original receipt (every HelloBooks receipt has one) or look up by phone number. The bill loads with every line, every quantity, every tender — all in one tap.
- QR scan from receipt
- Phone-number lookup
- Recent-bills list per customer
- Cross-outlet lookup
Full or partial return
Pick the lines coming back, set the return quantity per line. Promotions, discounts, and bundle prices are remembered — the customer is refunded what they paid, not the MRP.
- Per-line return quantity
- Bundle-aware refund
- Promo-respecting refund
- Restocking fee optional
Refund / CN / store credit / exchange
Four return modes, one flow. Refund posts cash / card reversal; CN issues a sales credit note; store credit creates a redeemable balance; exchange opens a fresh sale on top.
- Cash / card reversal
- Sales credit note
- Store credit issuance
- Atomic exchange
Why teams move off legacy tills
- Cashier searches old bills manually
- Promo math forgotten
- Refund posted as generic discount
- Cross-outlet impossible
- Scan or phone in two seconds
- Promo math preserved
- Routes to right canonical pipeline
- Cross-outlet by default
Questions, answered
How fast is a typical return?
30 seconds end-to-end if the customer has the receipt or remembers their phone. The QR-based path is the fastest.
How long can returns be made after sale?
Per-entity return-window policy (typically 30 days). Override with manager passcode for special cases.
What about return on a serial-tracked item?
Capture the serial; the bill loads; the warranty check runs. Returns under warranty trigger the right RMA path.
Can I exchange a 1,000 ₹ item for two 500 ₹ items?
Yes — the exchange flow opens a fresh sale on top of the return; tender settles for any difference.
Related POS features
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