Recurring support versus resale margin
A single customer invoice can include monthly support, resold licences and a hardware refresh. Your reviewers split those lines into separate income accounts, and the matching distributor bills go to their own cost accounts. That separation is what lets an MSP owner see that support pays the bills while resale barely breaks even.
AI categorisation keeps vendor tools, cloud subscriptions and technician expenses coded the same way each month, which matters when an MSP pays for dozens of small software services. Bank reconciliation confirms customer payments, and the firm console shows each MSP’s close status and waiting review items.
- Separate recurring support, resale and projects
- Match distributor bills to resale income
- Code cloud and tooling subscriptions
- Report gross margin by revenue type