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Statement of Account Template UAE | HelloBooks A UAE customer statement of account: opening balance, invoices, receipts, credit notes, ageing and closing balance. Layout tips and a filled-in AED example.

Template · Receivables

Statement of account template UAE for customers

A statement of account (SOA) shows a customer everything that has happened on their account over a period: invoices raised, payments received, credit notes, and what is still owed. UAE finance teams ask for one before quarter-end and before they release a cheque run, so a clear SOA speeds up collections. This page covers the fields, an ageing summary that gets attention, and a worked example.

Free Plan with invoices within 200 transactions, bills & quotes — no credit card.

Fields and structure

Lay the statement out like a bank statement, in date order, with a running balance. The customer should be able to tick each line against their own ledger.

  • Title "Statement of Account", statement date and period covered
  • Your company name, TRN and contact for queries
  • Customer name, account number and TRN
  • Opening balance at the start of the period
  • Each transaction: date, document type, number, debit, credit, running balance
  • Closing balance due
  • Ageing summary: current, 1-30, 31-60, 61-90 and over 90 days
  • Bank details and a line on how to raise a query

Make it easy to pay

Put the ageing summary at the top, not the bottom. A finance manager scanning thirty statements wants to see at a glance that AED 14,000 is over 60 days. Show the customer's LPO numbers next to invoices if they work from LPOs, because that is how their system will search.

Send statements on a fixed day each month. A predictable SOA, followed by a polite reminder, collects more than an irregular one with an angry tone.

Sample filled-in example

An office supplies distributor in Dubai Investments Park sends a statement to a school.

  • Statement date 30 September 2026, period 1 July to 30 September 2026
  • Opening balance 1 July: AED 6,300.00
  • 12 July, invoice INV-7710: debit AED 9,450.00, balance AED 15,750.00
  • 3 August, receipt RV-4021: credit AED 6,300.00, balance AED 9,450.00
  • 21 August, invoice INV-7902: debit AED 4,725.00, balance AED 14,175.00
  • 9 September, credit note CN-0188: credit AED 525.00, balance AED 13,650.00
  • Closing balance AED 13,650.00; ageing by due date on 30-day terms: 1-30 days overdue AED 4,200.00, 31-60 days overdue AED 9,450.00

Statements and reminders from HelloBooks

HelloBooks builds statements straight from the receivables ledger, so they always agree with your AR ageing report. Ask the AI agent "send statements to every customer with a balance over 30 days" and it prepares them for you to review, then sends them by email. Payment reminders can also go by WhatsApp.

Once statements are out, the agent matches incoming payments from your uploaded bank statements and updates balances. If your firm needs statements grouped by branch or project, that report can be configured on request through hello@hellobooks.ai.

FAQ

Frequently asked questions

What is a statement of account?
A summary of all transactions with a customer over a period, ending with the balance they owe, usually with an ageing breakdown.
Is a statement of account a tax document?
No. It summarises tax invoices and credit notes you have already issued; it does not replace them.
How often should I send statements?
Monthly, on a fixed date, and on request before the customer's own quarter or year end.

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