Physical or digital, OTP-secured | HelloBooks POS Sell physical gift cards or e-gift vouchers (e-GV) at the till. Redeem with the printed code or, for digital, an OTP delivered over SMS / WhatsApp / email — partial or full, at any outlet.
Physical or digital, OTP-secured
Sell physical gift cards or e-gift vouchers (e-GV) at the till. Redeem with the printed code or, for digital, an OTP delivered over SMS / WhatsApp / email — partial or full, at any outlet.
Part of HelloBooks POS · Tender modes
Gift cards are the easiest gross-margin lift a retailer has — but only if the issuance and redemption flows do not leak. HelloBooks treats every gift card as a deferred-revenue liability, with an OTP-secured redemption path that resists “share-the-code” fraud.
Every detail, dialled in
Built for the till, validated against the canonical accounting engine — so every POS sale closes the books cleanly.
Physical or digital issuance
Sell a plastic card with a printed code at the till, or generate an e-GV that delivers the code over WhatsApp / SMS / email. Both are tracked the same way on the books.
- Plastic + e-GV both supported
- Per-card unique code
- Custom branding per outlet
- Bulk-issue for corporate gifting
OTP-secured redemption
For digital gift cards, redemption requires the customer’s code plus an OTP delivered to the phone on file. This stops a forwarded code from being redeemed without consent and gives the retailer a clean audit trail.
- OTP over WhatsApp / SMS / email
- Code-only mode for plastic cards
- Partial redemption supported
- Anti-fraud rate limits
Deferred-revenue accounting
Issuance posts to a Gift Card Liability account; redemption retires the liability against revenue. Unredeemed balances at year-end follow your jurisdiction’s breakage policy and reverse to income on schedule.
- Issuance → liability
- Redemption → revenue retire
- Breakage policy configurable
- Year-end reversal automated
Why teams move off legacy tills
- Gift card is just a coupon code
- No OTP — code-sharing fraud
- Liability sits on no real ledger
- Breakage handled manually
- First-class deferred-revenue instrument
- OTP-secured redemption
- Liability tracked on the books
- Breakage rolls to income on schedule
Questions, answered
How does an e-GV reach the recipient?
Over WhatsApp / SMS / email — picked at issuance time. The recipient gets the code; redemption requires both the code and an OTP to the phone on file.
Can a gift card be redeemed in parts?
Yes. Partial redemption is supported; the remaining balance stays on the card until expiry.
How is breakage (unredeemed balance) handled?
Configurable per entity — typically reverses to income at expiry following local accounting rules.
Are physical and digital cards tracked differently?
No — both are deferred-revenue instruments on the books. The difference is only the delivery medium and the OTP requirement on digital.
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