POS Loyalty Earn & Burn Rules | HelloBooks Set tier & category loyalty earn-and-burn rules, burn caps, auto-apply redemption, and receipt balance visibility. Start free—no credit card required.
Configure per tier, per category
Earn 1 point per ₹100 spent (or any rule), burn 1 point for ₹1 off (or any redemption rate). Per-tier multipliers, per-category caps, auto-applied on settle.
Part of HelloBooks POS · Returns, exchange & loyalty
Earn-and-burn is the operational heart of loyalty — and the place most programs leak through inconsistent rules and unclear customer communication. HelloBooks codifies earn-and-burn at the engine level: every rule is auditable, every transaction is consistent, the customer always knows where they stand.
Every detail, dialled in
Built for the till, validated against the canonical accounting engine — so every POS sale closes the books cleanly.
Earn rules by tier and category
Bronze earns 1x, Gold earns 2x, Platinum earns 3x. Beauty earns 5x; food doesn’t earn at all. Configure rules in the back office; the engine applies them at every settle.
- Per-tier multipliers
- Per-category accrual rates
- Min-spend earn caps
- Time-bound earn boosts
Burn rules with caps
Customers can redeem points up to a configured cap (e.g. max 20% of bill, max 500 points per visit). Burn auto-applies in the tender step or stays manual at customer choice.
- Burn cap per bill
- Burn cap per visit
- Auto-apply or manual
- Per-tier burn rate
Receipt shows balance and movement
Every receipt prints points earned, points burned, and remaining balance. The customer’s loyalty narrative is told one bill at a time — no separate app required.
- Earn / burn / balance on receipt
- Loyalty SMS on big-spend visits
- Annual loyalty statement (optional)
- Customer self-service portal
Why teams move off legacy tills
- One earn rule for all customers
- No category-level customisation
- Burn rules unclear
- Customer has no balance visibility
- Per-tier, per-category earn
- Configurable burn caps
- Auto-apply optional
- Balance on every receipt
Questions, answered
Can I exclude points on discounted items?
Yes — per-rule. "Sale items do not earn points" is a one-toggle setting.
How is fraud handled?
Phone-based identity, OTP for high-value redemption, anomaly detection on rapid burn. Manager passcode for redemption above a threshold.
What about points on returns?
Auto-reversal — earn-points roll back, burn-points restore. The audit trail records every reversal.
Can I push limited-time bonus earn?
Yes — time-bound earn boosts (e.g. 5x points on weekends) configured in the rule engine.
Related POS features
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