| What the product actually is | A full double-entry general ledger with expenses, claims, AP, AR, banking and reporting in one place | Expense management. No chart of accounts, trial balance or financial statements — expenses sync into your accounting system |
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| Headline pricing | Free forever; Pro $9.99/mo; Business $39.99/mo (US). Flat per account, unlimited users on paid plans | Collect $5 per member/month. Control $18 per member/month annual, or $36 per active member on pay-per-use |
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| The "$9 Control" claim | Not applicable — one published price, no spend-linked conditions | A discount, not list price. Reaching roughly $9 requires at least half of approved monthly USD spend to run on the Expensify Card (max 50% discount) |
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| Cost for a 15-person team | $9.99/month total on Pro — headcount does not change the price | $75/month on Collect, or $270/month on Control annual before any card-linked discount |
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| Do you still need separate accounting software? | No — HelloBooks is the books of account | Yes. Expensify integrates into QuickBooks, Xero, NetSuite, Sage Intacct or QuickBooks Desktop |
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| ERP integrations & tier gating | Guided QuickBooks USA migration and a live Tally 6.2 connector; Xero, Zoho Books, NetSuite and Odoo on the roadmap | QuickBooks Online and Xero on Collect. NetSuite, Sage Intacct, QuickBooks Desktop, Certinia and Workday require Control |
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| SSO and multiple approvers | Role-based access and approval routing included from Pro; audit log and advanced RBAC on Business | SAML/SSO, multiple expense approvers and admin-enforced controls are Control-tier only |
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| Receipt & bill capture | OCR scanning with AI line-item extraction, Auto-Inbox capture from email and photos, and mileage logging | SmartScan receipt capture (99% accuracy claimed), distance and mileage tracking, unlimited on both tiers |
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| Capture accuracy in reviews | 95%+ auto-match and auto-categorization accuracy; every AI action is reviewable before posting | The most common 2026 complaint despite the 99% claim — G2 reviewers report misread dates, amounts and merchants requiring manual correction |
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| AI shipped today | AI categorization, OCR line extraction, Munimji conversational assistant with 60+ tools, AI payables, AI calling for AR, CFO agent, public MCP server | Concierge AI is generally available, with chat-based expense management and workspace administration, plus an MCP server shipped June 2026. Autonomous Workflow Agents are explicitly in beta |
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| AI on the free / entry plan | Yes — 2,500 AI credits per month on the Free plan, no credit card | No free business plan. Plan-level restrictions on Concierge AI are not published |
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| Corporate cards | Not issued by HelloBooks — third-party card feeds are reconciled in the ledger | Expensify Card with Smart Limits, 1% cash back (2% above $250k/month), and up to 50% off the subscription for card spend |
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| Bank connectivity | Plaid read-only feeds across 11,000+ US banks and cards; PDF statement upload with AI reconciliation elsewhere | Third-party card feeds and reconciliation; reviewers report sync failures and delayed imports causing duplicate or missing expenses |
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| Tax compliance | India GSTR-1/3B/9 filed via a GSTN-authorized GSP, e-invoicing and e-way bills; US 1099 e-filing and multi-state sales tax with nexus alerts; UK MTD-ready VAT; UAE FTA-aligned VAT | VAT amount detection on receipts added June 2026; statutory filing is handled by your accounting or tax software |
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| Reporting depth | P&L, balance sheet, cash flow, aged AR/AP, general ledger, 4/12/26-week cash-flow forecasting with scenarios, plus AI analysis on every report | Expense reporting and custom insights (Control). Reviewers describe report creation as unintuitive with limited customisation |
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| Inventory & operations | Item master, BOM, FIFO/LIFO/weighted-average valuation, GRN, multi-warehouse, POS and manufacturing | None — out of scope for expense management |
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| Getting your data out | CSV and Excel import/export throughout, plus a migration path with dry-run preview and one-click rollback | CSV export via templates, an Integration Server API, and an MCP server. Custom export templates can only be built in Expensify Classic, and non-basic exports arrive via Concierge messaging rather than a direct download |
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| Independent ratings | Newer product with a smaller review base — judge us on the free plan rather than review volume | G2 4.5/5 from 5,653 reviews; Capterra 4.5/5 from 1,343; TrustRadius 9/10 from 593 (retrieved 28 Jul 2026) |
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