| What the product actually is | An AI-native accounting platform. You connect your existing bank; HelloBooks never holds or moves your money | A UK business account with automated bookkeeping and tax filing on top — the account is the anchor |
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| Is it a bank? | Not applicable. Bank connections are read-only | No. The account is issued by PayrNet Limited, an FCA-authorised Electronic Money Institution, FRN 900594 |
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| Deposit protection | Not applicable — your money stays with your own bank | Funds in the main account are safeguarded under the Electronic Money Regulations 2011 and are NOT FSCS protected. ANNA Savings, provided by Griffin Bank, is FSCS-protected up to £120,000 |
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| Ownership | Independent. Built by Meru Fin Tech; founders are practising chartered accountants | Founder-owned since the 2022 buyout. Raised a £10m growth debt facility from Flashpoint in December 2025, reporting 100,000+ UK SMEs and around £30m ARR |
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| Pricing | Free forever; Pro £7.99/mo or £79.99/yr; Business £31.99/mo or £319.99/yr — unlimited users on paid plans | Pay As You Go £0 with 0.95% commission on incoming payments; Business £22.90/mo plus VAT; Big Business £59.90/mo plus VAT; +Taxes add-on £29.00/mo plus VAT |
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| MTD for Income Tax | Not claimed as shipped. UK VAT is live; confirm ITSA scope with sales before relying on it | A genuine strength — HMRC approved in March 2026, and Auto Accountant is free for MTD Self Assessment including quarterly and year-end filings for 2026/27 |
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| MTD for VAT | MTD-ready VAT for HMRC Making Tax Digital, included from Pro at £7.99/mo | Yes, through +Taxes / Auto Accountant. +Taxes is £29/mo plus VAT and is limited companies only |
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| Company taxes | Statutory reporting for your accountant to file from; HelloBooks does not file UK company returns | Corporation tax filing and VAT filing sit in +Taxes at £29/mo plus VAT, explicitly for limited companies only |
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| Double-entry general ledger | Yes — chart of accounts, journals, trial balance, IFRS and GAAP compliant reports | No. It produces monthly balance sheets, P&L and accruals accounts, but no user-accessible journals, chart of accounts or manual double-entry adjustments are documented |
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| AI capability | AI categorization at 95%+ accuracy, OCR line extraction, Munimji assistant with 60+ tools, AI payables, AI calling for AR, CFO agent, smart error detection, AI analysis on every report, public MCP server | Auto Accountant is genuinely shipped — it categorises transactions, keeps digital records and files quarterly and year-end MTD submissions. Reported operational in December 2025 with one accountant overseeing up to 12,000 businesses |
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| Multi-currency | Included on all plans with automatic FX gain and loss | Partial — payments in a range of currencies with an IBAN for inbound, but it cannot hold foreign-currency balances, so cross-border flows incur repeated conversion |
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| Payroll | Not shipped for the UK. India payroll runs through HelloTime, a sibling product | Included in +Taxes at £29/mo plus VAT for 1 director or employee, with PAYE management and RTI submissions. Pricing for additional employees is not published |
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| Inventory & purchase orders | Item master, BOM, FIFO/LIFO/weighted-average valuation, GRN, multi-warehouse, POS and manufacturing; unlimited POs on every plan | Neither is offered |
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| Integrations | Plaid, Stripe, Razorpay, PayPal, PineLabs, Tally 6.2, API from Pro, BI connector, public read-only MCP server | eBay is the only verified integration — ANNA states it is the first UK business account offering eBay integration. Xero, QuickBooks, Zapier and a public API were not found |
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| Reported reliability issues | 99.9% uptime on AWS with daily encrypted backups; read-only bank access means the software cannot freeze or move funds | Account freezes are the dominant recent complaint — a February 2026 review describes an account effectively closed for almost two months with company funds inaccessible and no transparency |
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| Getting your data out | CSV and Excel import/export throughout, plus a migration path with dry-run preview and one-click rollback | No documented bookkeeping or ledger export path found |
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| Independent ratings | Newer product with a smaller review base — judge us on the free plan rather than review volume | Trustpilot 4.5/5 from 4,400+ (second-hand); Smart Money People 4.55/5 from 461 as of June 2026 |
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