Hyderabad QSR chain reconciles 11,000 monthly POS bills with GST in one click

The Hyderabad chain opened its first outlet in 2019 and expanded to 6 by 2024. Quick-service restaurants in India face a particular GST complexity: dine-in meals attract 5% GST, home delivery is also 5%, but packaged food items are 12% and beverages can straddle both — all within the same POS transaction. The head-office accountant had become the de facto GST checker. Every week she received Z-reports from six outlets and spent two to three hours categorising sales by rate. When an outlet forgot to toggle dine-in to takeaway, the 12% item ended up taxed at 5%, creating a reporting gap that only surfaced at return time — and then required a correcting entry that the outlet managers didn't understand. HelloBooks POS addressed the root cause. HSN codes and GST rates are configured at the item level in the master product list. When a cashier adds "Masala Dosa" to an order, the 5% rate is automatic. When they add "500ml PET Water Bottle," the 12% rate applies — regardless of which outlet or which shift is selling it. The dine-in/takeaway flag is set at the table or counter level, not per item, so it can't be accidentally applied to the wrong category. The POS bills flow into HelloBooks accounting in real time via the gRPC settlement integration. By the time the monthly GSTR-3B preparation window opens, all 11,000+ bills are already disaggregated by HSN and rate in the purchase/sales register. The accountant reviews the pre-populated return draft, makes any manual adjustments (write-offs, voids), and files. What used to be a 6-hour aggregation task takes under 15 minutes. The IRN (Invoice Reference Number) integration handles the chain's ₹100Cr+ turnover threshold automatically — applicable invoices are uploaded to the NIC portal at the moment of settlement, and the QR code prints on the customer bill without any manual step.