Question 1

Why switch from MYOB to HelloBooks?

Accepted Answer

Three reasons AU customers cite most: 1) MYOB Business Lite at A$30/month is 1 user; Business Pro at A$55 is 2 users. HelloBooks Pro at A$30/month per entity is unlimited users. 2) MYOB AccountRight still has a hybrid desktop / cloud architecture — backups, multi-machine sync, and remote access need MYOB Server. HelloBooks is cloud-native. 3) AI categorisation: MYOB uses bank rules + Bank Feeds; HelloBooks runs an AI agent at 95%+ accuracy. MYOB's BAS / STP / Super workflows are genuinely strong, so the switch is about pricing-tier headroom and cloud architecture, not compliance gaps.

Question 2

How does the MYOB-to-HelloBooks migration work?

Accepted Answer

Export from MYOB. For Business range: Reports → Export → CSV bundle (Customers, Suppliers, Items, Accounts, Transactions). For AccountRight: File → Export → Tab-delimited card files + .myo backup. Upload to the HelloBooks migration tool. Chart of accounts, customers, suppliers, items, opening balances, and historic transactions cross over with GST codes intact. Most AU SMBs complete in under 2 hours; AccountRight migrations with multi-year history run 4-6 hours.

Question 3

Does HelloBooks file BAS direct with the ATO?

Accepted Answer

Yes — BAS lodgment is direct to ATO via SBR (Standard Business Reporting). All the boxes (G1-G24, 1A-1B GST, W1-W5 PAYG withholding, 5A-5B PAYG instalments) populate from the ledger with a preview screen before submission. ABN / TFN authorisation through ATO Online Services. The BAS Agent extension lets registered agents batch-lodge for multiple clients.

Question 4

What about STP Phase 2 and SuperStream — MYOB does these well?

Accepted Answer

Correct, MYOB has strong STP / Super workflows — that's not the gap. Both lodge at each pay run / quarterly contribution date in HelloBooks too, with the same compliance fields. The reason customers switch is pricing-tier headroom and AI categorisation, not compliance feature gaps. STP Phase 2 + SuperStream are first-class workflows on HelloBooks Pro, no per-employee fee for the first 10 employees.

Question 5

Will my MYOB-trained CPA / BAS Agent work with HelloBooks?

Accepted Answer

Yes. The CPA Practice tier is built for AU practices and BAS / Tax Agents — per-client pricing, batch close, batch BAS lodgment with BAS Agent credentials, unlimited firm staff. The chart of accounts and journal workflow map directly to MYOB's structure; most AU bookkeepers retrain in a few days.

Question 6

Is the pricing comparison still accurate?

Accepted Answer

Verified against publicly listed MYOB Business + AccountRight pricing as of 2026. MYOB changes promotional pricing periodically; the underlying tier structure (per-user seat counts, AccountRight multi-currency gate) has been stable. HelloBooks AU pricing (Pro A$30/month per entity) has held stable.

Feature	HelloBooks	MYOB
Starting price (AUD)	Free Plan; Pro A$30/mo per entity, unlimited users	Business Lite A$30/mo (1 user); Business Pro A$55/mo (2 users); AccountRight Plus A$135/mo; per-user fees on higher tiers
Deployment	Cloud-first, any browser, any device, no install	AccountRight has cloud + desktop hybrid; legacy desktop bookkeepers still on standalone product line
BAS lodgment	Direct BAS lodgment to ATO via SBR; G1-G24, 1A-1B, W1-W5 populated from ledger	BAS lodgment included via SBR
STP Phase 2 payroll	STP Phase 2 reporting bundled with all required fields; lodges at each pay run	Native STP Phase 2 reporting (one of MYOB's strongest features)
SuperStream-compliant super	Clearing-house lodgment, ABN / USI validation, employee-fund choice, quarterly schedule	SuperStream-compliant super included with Pay Super
AI categorisation	Built-in AI agent, 95%+ accuracy on AU bank descriptions, every plan	MYOB Bank Feeds + bank rules. In Tray OCR is GA; Smart Reconciliation and the agentic AI BAS (live 3 Jun 2026, non-employing AU businesses only) are still in beta — no generally available AI beyond document capture
Per-user fees	Unlimited users on Pro at A$30/mo per entity flat	Business Lite is 1 user; Business Pro is 2; AccountRight Plus is 5; per-user fees on add-ons
Multi-currency	Live FX rates with gain / loss postings, included on Pro	Multi-currency on AccountRight Premier / Enterprise only
Inventory tracking	Inventory with GRN and stock alerts, and 3-way matching, on Business; multi-warehouse on Scale	Strong inventory tracking on AccountRight Plus / Premier
Data export at cancellation	Free CSV / IIF / QBO export, 90-day read-only window	Limited export on Business range; AccountRight desktop file can be retained

The cloud-first MYOB alternative for Australian SMBs

HelloBooks vs MYOB (Australia)

AU migration runbook (from MYOB)

AU MYOB switch — frequently asked

Try the MYOB alternative — free